Pocket Returns & Exchanges
We offer a 30-day hassle-free return policy for all genuine electronics provided they are in their original packaging and condition. If your tech doesn't meet your expectations, we are committed to making it right with an easy refund or exchange process.
Initiate Your Request
Log into your Pocket account and select the 'Return' option next to your recent order to generate a return authorization.
Pack Your Device
Securely place the item in its original box including all accessories, manuals, and cables to ensure a full refund.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.
Receive Your Refund
Once our technicians inspect the device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing