Frequently Asked Questions
Everything you need to know about your Pocket electronics experience.
What kind of warranty comes with my Pocket device?
All electronics purchased through Pocket come with a standard 12-month manufacturer warranty covering hardware defects and technical malfunctions. Extended protection plans are available at checkout.
How long does shipping take for electronic components?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). All orders are shipped in anti-static, shock-resistant packaging to ensure your tech arrives safely.
What is your return policy for opened electronics?
Items can be returned within 30 days of delivery. If the seal is broken, a 15% restocking fee may apply. Products must be returned with all original cables, manuals, and packaging.
Do you offer technical support for setup?
Yes, Pocket provides complimentary remote technical support for the first 90 days. You can reach our specialists via live chat or email for help with configuration and troubleshooting.
Are the products on Pocket genuine and certified?
Absolutely. We only source directly from authorized distributors and manufacturers. Every device is guaranteed authentic and includes all original regulatory certifications (CE, FCC, etc.).
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-end electronics, we also offer flexible financing options through Klarna and Affirm for monthly installment payments.